Telephone Triage
$34.99
5-contact-hour telephone triage nursing CEU course on the essential aspects of good communication, decision-making, and the use of tools, guidelines, and telephone triage protocols for nurses. Triage nurse education for telehealth assessments, applicable for RNs and nurse practitioners. Also covers the importance of documentation and addresses appropriate telephone nursing care and common risk management issues.
Course Objectives
- Define telephone triage and related terminology.
- Discuss the components of a high-quality telephone triage system.
- Summarize the essential aspects of effective communication required for telephone triage.
- Identify how telephone triage decision-making is influenced by rules of thumb, distractors, and cognitive biases.
- Describe mnemonic tools used in patient and symptom assessment.
- List the essentials of safe, effective, and appropriate documentation specific to telephone triage care.
- Discuss the use of telephone guidelines and patient disposition.
- Summarize common risk management issues in telephone triage practice.
Accreditation/Approval Information
Nursing
Components of telephone triage systems, essential aspects of communication, decision-making, tools for patient and symptom assessment, documentation, guidelines, and risk management issues.
- Wild Iris Medical Education, Inc., is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
- Provider approved by the California Board of Registered Nursing, Provider #12300.
Course Information
Contact Hours: 5.00
Course Availability: Expires 2026-07-01
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